Global Solutions. Voice to Text Conversion

SGAIM offers the Voice to Text Conversion service, Automated Voice Recognition, to automate the transcription of voice registers. The process consists of voice recognition via the latest technologies applied to this area by transforming the files generated from the recordings to text format. The service offered by SGAIM detects the speakers involved in a recording and attributes the corresponding sentences to each of them.

The voice to text conversion solution speeds up the transcription for customer service calls, telephone surveys, complaints and claims, as well as the formalisation of contracts by telephone, registering audio conferences, etc.