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SGAIM Develops an Innovative Tool for Claims Processing Management
With the Insurance Claims Management solution, insurance companies process 50% more claims and reduce the response time to the policyholder
The solution ensures zero errors in the capture of information as the process is fully automated.
Madrid, February 2010.- SGAIM, the company devoted to the introduction of electronic management solutions for business processes, launches the Insurance Claims Management solution for the Insurance Sector. The introduction of this solution involves a substantial improvement in claims processing, guaranteeing it for 24 hours from the time the information is sent by the customer. In addition, it reduces the Claims Department’s workload, freeing up the staff to focus on other tasks of greater added value.
The Insurance Sector performs a significant number of processes manually, with documents in physical format. With the SGAIM solution, the manual processing of information disappears. Insurance Claims Management is a revolution in claims documentation management due to the conversion of the information to a unified digital format.
The processing starts as soon as SGAIM receives letters, e-mails or faxes from the policyholders, regarding a claim. The documents are scanned and converted to a unified digital format, and all the relevant information (claim and policyholder’s details) is captured. Both the images and the data are integrated within the information flow between SGAIM and the insurance company. As a result of this, the insurance company eliminates 80% of the claims to be processed manually, and for the other 20% a decision must be made as to what actions to carry out.
The solutions that SGAIM implements in the Insurance Sector pass through different stages: consultancy, developing the solution and, finally, introducing the solution in the company.
This solution has been specifically designed for the Insurance Sector. SGAIM’s technologies adapt to the needs of each type of company, focusing on the ideal of the paper-free office, improving productivity and response times to the policyholders.
