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Information Management: Collaborators
SGAIM offers tailor-made solutions for business process management in the Insurance Industry.
To complete the service offered by insurance companies, attention to and payment of claims is fundamental, and for this reason their collaborators play a crucial role.
Insurance companies need to provide a rapid and high-calibre response to the claims filed by their clients, and because of this, selecting the best collaborators is essential.
The technological platform and validation services provided by SGAIM which manage incoming information (Incoming Information Management), classify the documentation sent by collaborators and extract the necessary information, integrating this with the SGAIM TTID management portal as well as with client management applications.
SGAIM also provides communications solutions through SMS, and for mobile devices through the development of programmes and solutions for these devices.
SGAIM offers a Collaborator Management Service to facilitate the choice of the ideal collaborator. Through our Business Process Management tool, work orders are automatically assigned to collaborators, involving minimal effort and the best possible service, selecting the most appropriate from the directory of collaborators approved by the insurance company.
The SGAIM Insurance Portal provides a series of tools which can create, edit, print and electronically sign contracts with collaborators.
All of the information is stored in a single file which is available to all parties which intervene in claims processing. At all times, you will have access to the current state of the claim in real time.
The Business Intelligence platform allows you to control the quality of service offered by collaborators as well as controlling their workload.
Benefits
The Collaborator Management Service offered by SGAIM entails the following benefits:
- Better service offered to the insured party
- Reduction in the time needed for exchanging information
- Management of collaborators while avoiding delays to the service and possible fraud
- Automation of Business Processes
