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Industry Solutions: Insurance
SGAIM offers made-to-measure solutions for business process management in the Insurance Industry. For Insurance companies, it is essential to ensure effective management both of information and of business processes management in order to offer the best possible service to clients.
Businesses are constantly evolving and growing, and their main aim is to implement new solutions in technologies relating to information. The speed with which new business process management solutions are put in place is crucial for strengthening or improving their position within the market.
The Insurance Industry has to deal with the following on a daily basis: a huge number of different physical documents, claims management by processors who spend a lot of time completing a task which does not create any value for the company, a high level of document exchange between offices, decentralisation and disorganisation of client information. All of this causes processes to be slowed down, which means delays in customer service, a considerable increase in fraud, damage to the company’s image, and loss of business opportunities.
SGAIM Solutions
To provide solutions for all of these problems which 90% of insurance companies experience, at SGAIM we offer outsourcing solutions through our technological platform.
The business process management offered by SGAIM begins by centralising all documents and making them available to the client online through secure measures which are permanently available. This provides better customer service to the insured party.
The automation of processes is achieved through the Business Process Management module provided by SGAIM. Claims processing becomes much easier, and processors invest the majority of their time in making decisions. Current legislation and the terms of business of each insurance company are always respected.
Better control over the activities of insurance companies and their employees is possible through the Business Intelligence module offered as part of the SGAIM solution. Tailored reports can be generated automatically and immediately.
Benefits
The benefits you will enjoy when you use SGAIM solutions in Business Process Management for the Insurance Industry are obvious:
- 60% reduction in costs
This is achieved through: a decrease in operational costs and investments; increased profitability; optimisation of information flow and processes; and the rapid implementation of SGAIM solutions (between 3 and 6 months).
- 40% reduction in processing times
This is achieved through: the elimination of duplicated tasks and manual processes; optimisation of claims processing using existing Spanish systems (CICOS, CIDE, ASCIDE); centralisation and electronic processing of documentation; control and improvement in productivity of employees. This is done especially through the merging of procedures, applications and services.
- Digital records
Digital records provide access to information online and on time, allow processes to be monitored and automated, and facilitate decision making based on these.
- Simplification of the Process
This is achieved through intelligent capture of information, its centralisation in uniform sources, and integration of the information with the business applications of the customer (ERP, CRM, etc...).
- Reduction in Fraud
Automated processes and alerts which are triggered by any failure to comply with the terms of policies reduce the impact of disloyal behaviour on the part of the insured party.
- Better level of protection and security
This is achieved through compliance with Data Protection laws (the Spanish LOPD), fulfilment of insurance industry best practices and adherence to current legislation. Rapid adaptation to change and flexibility, coupled with agility in recovering from disasters, bring security to the business process management.
You can find more in-depth information by browsing our catalogues which show some of our specific Business Process Management solutions for the Insurance Industry:
