Global Solutions. Integral Procedure Management

On a daily basis, companies perform many different procedures with suppliers, clients and other agents with whom they work. On many occasions these information exchanges are carried out in paper format, which SGAIM manages to speed up its processing.

The integral procedure management service optimises the formalities performed by companies (administrative procedures, commercial transactions, invoicing, after-sales, etc.)

Processes which were carried out on paper are replaced, via the application of new technologies, by automatic processes achieving maximum quality of the data and zero error.

The documents that SGAIM generates during the process are digitally signed with the guarantee of not being modified or altered.

All the information that arrives at or leaves SGAIM is always encrypted and complies with the security protocols predetermined by the client, as well as with the Organic Data Protection Law (LOPD).
At all times, processors or managers have access to information related to the procedure in a simple way on the SGAIM TTID Plus portal web. With this tool, different agents and departments can discover the status of applications and perform actions on these.

To take out a deposit, apply for a loan, apply for a credit card, open a current account, etc. banks use SGAIM’s solution in order to reduce response time and optimise processes.
The insurance sector also benefits from time savings in procedures such as taking out a policy, making a claim, satisfaction surveys made on insurance companies, etc.

Many of the forms filled out by customers to obtain a loyalty card, to make a claim, to take part in a prize draw or in a promotion, etc. are done so by hand and the time and resources invested by large-scale distribution companies in managing them is high, which is why they make use of the solutions offered by SGAIM.

Benefits of the Management of Files from Integral Procedure Management:

• 40% savings in application processing costs, from the second month it is introduced, also reducing storage costs for documents in paper format.
• Reduction in application management times with the optimisation of information flows and the elimination of paper.
• Solution easily integrated with any business application.
• Rapid response to each customer’s requests.
• Zero Error guaranteed with the use of SGAIM technology.