ECM Enterprise Content Management
Official Definition: http://www.aiim.org/about-ecm.asp
ECM is the acronym for Enterprise Content Management, which relates to managing business content. It is a widely-used term in the business world, both by experts in the field and by the media.
But the explanation of ECM is more complicated than it might seem at the beginning. Enterprise Content Management goes above and beyond the management of content, it is really about the management of business processes and of the information which is the foundation for these.
All businesses function through various complex processes which keep everything running smoothly, but the vast quantity of information which must be handled can impede development and evolution of business activities.
At SGAIM we provide solutions to these problems through our BPOS services, which are based on ECM.
The management of business processes is composed of three modules. IIM, Incoming Information Management, is where information is received, any information which is in physical format is converted to digital, and data contained in documents is captured and mapped. The next module in the process is BPM, Business Process Management which automates and optimises, in accordance with the terms of the business, the complicated business processes involved. The final stage is BI, Business Intelligence, in which reports are generated to facilitate and speed up decision making and to help to control and monitor business processes.
Well-managed business processes will contribute to greater development of your business activity. ECM is a fundamental tool for any business which desires to maintain and improve its management.
